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Knowledge Base
What is a CSR?
A CSR or Certificate Signing Request is the encrypted text that must be generated from the server that which the certificate is going to be used on. It contains the information that will be included in your certificate such as your organization name, common name (domain name), locality, and country. A private key is also created at the same time you create the CSR.
What type of web server do I have?
You will need to contact your hosting provider or System Administrator to find out the details regarding the type of server. This is a very simple question for them to answer and they will not have a problem helping you out. They will know it right away…as it is a very common question that they are asked.
Membership program issues
How can I pay?
To start using free membership, no payment is required. If you decide to upgrade to a paid membership, you can make payment via paypal, credit card, Alipay, or WeChat.
Can I upgrade, downgrade and cancel anytime?
Yes, your subscription plan can be upgraded, downgraded or canceled at any time.
Are there any discounts for paid members?
When you use a quarterly or annual membership, you can get the corresponding discount. The longer the membership, the greater the discount.
Can an invoice be provided?
Yes, you will immediately receive an invoice that clearly reflects your account after paying for the upgrade. Some countries can apply for paper invoices!
What if I need more features and more services?
If our membership function or service cannot support your request, you can contact our online customer service.